Refund policy
30 days. No questions. Same day refund.
The whole policy in one paragraph
Within 30 days of purchase, if CaringDictate isn't right for you, email help@caringdictate.com with your order number. We will refund the $49 to your original payment method that same business day. We will not ask why. We will not require a survey. We will not try to talk you out of it. The whole exchange will take you less than two minutes.
Why we offer this
CaringDictate is built for the elderly and for adults with medical conditions that affect typing. Both groups have been burned repeatedly by software that doesn't work as promised, and we don't want anyone to take that risk on us. The 30-day refund is our way of saying: try it, see if it actually helps, and if it doesn't, the cost to you was zero.
This is also why we tell you when other products are better fits. If Otter.ai is the right tool for your meeting transcription need, or if Voiceitt is needed for severe speech impairment, or if Apple Dictation works fine for your Mac-based workflow — we'd rather you know that upfront than discover it after buying CaringDictate. Our entire model assumes the people who keep their license really do find it useful.
How to request a refund
- Email help@caringdictate.com
- Include your order number (in your purchase confirmation email) or the email address you used to buy
- That's it. No form. No reason required.
We will process the refund the same business day and email you to confirm. The money will appear back on your card or PayPal account within 3-7 business days, depending on your bank's processing time.
After the refund
You can uninstall CaringDictate using standard Windows uninstall (Start → Settings → Apps → CaringDictate → Uninstall). The recognition model and any settings will be removed. We will not contact you again about the purchase.
If you ever change your mind and want to buy again later, you are welcome to. We do not maintain a blacklist of refund customers, and we do not raise the price for repeat purchasers.
What about after the 30 days?
As a strict policy, refunds are limited to the 30-day window. In practice, we look at the specifics. If you hit a medical issue that prevented you from using the software during the trial, if a Windows update broke compatibility unexpectedly, or if there's another reason the trial wasn't a fair test, email us and we will almost certainly accommodate.
We do not refund after 90 days regardless of circumstances. By that point, if the software isn't working for you, the right move is to simply stop using it — we are not the kind of company that hassles past customers, and you won't hear from us.
If you bought via a third party
If you purchased CaringDictate through a third-party reseller (a bulk purchase, a corporate procurement system), the refund process may go through that reseller's policy rather than ours. Email us anyway — we will help navigate.
What about chargebacks?
Please don't. If you want a refund, email us — it will be processed the same day. Chargebacks cost us a fee, generate paperwork for both of us, and take longer than just asking. We've never declined a 30-day refund request and we never will.
If you're in financial hardship
If the $49 itself was a stretch and you need it back urgently, mention that in your refund email. We will prioritize the processing. We never want our pricing to be a source of stress for someone managing a medical condition.
The standing offer for free licenses
Separate from the refund policy: if you genuinely cannot afford the $49 and CaringDictate would help you significantly, email help@caringdictate.com before buying. We have a small fund for users in genuine financial need and will provide free licenses for legitimate cases. There is no application process — just a real email conversation.
Contact
help@caringdictate.com — for any question about refunds, payments, or billing. A real human reads every email and responds quickly.